UPDATED MARCH 9, 2026
Privacy Policy
How Ottawa Dental Laboratory handles your data
Introduction
Who We Are
Ottawa Dental Laboratory, LLC is committed to protecting the privacy of visitors to our website and users of our services.
Our website address is:
https://www.ottawadentallab.com
This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or services.
Information We Collect
We may ask you for personal information such as your name, email address, phone number, or other details when you contact us, request services, or interact with our website.
Information Collection, Use, and Sharing
We may ask you for personal information such as your email address, name, phone number or other information in regard to providing or offering our services. We will use your information to respond to your inquiries or in response to the reason you contacted us, to fulfill an order, to send you information or offers based on your search and interests, or to improve the user experience and our services to you.
Communications
Unless you ask us not to, we may contact you via email, mail, etc. in the future to tell you about specials, new products or services, or changes to this privacy policy.
How Information Is Shared
Except as set forth in this Privacy Policy or as specifically agreed to by you, Ottawa Dental Laboratory, LLC. will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:
(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.
Third Party Services
We use third party services to assist us in providing our Services, to help us collect and analyze data on our websites, or to provide a service on our behalf.
And/or:
We may use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
And/or:
We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect personal information that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.
Cookies & Log Data
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, cookies remember you so that you don’t have to log in a password more than once if you have passwords saved. Cookies can enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (e.g. programs used for analytics and lead generation). However, we have no access to or control over these cookies. These third-party services like Google Analytics have their own privacy policies.
These services may also collect “Log Data” such as the browser you use, what pages you visit on our sites, your Internet Protocol (IP) address, and other statistics.
If you would like to opt out, you can easily do so through the browsers that you use. You can change your settings to refuse all cookies or only accept them on certain sites. You can also enable the Do Not Track option in your browser’s settings to notify sites that you do not want to be tracked. Another option is to use browsers that have these privacy settings already enabled.
Children's Policy
Our services are generally only utilized by those 18 and older. Anyone younger than 18 is not within our target demographics for our products and services.
We do not knowingly collect information on anyone younger than 13 years. If your child has provided us with personal information, please contact us and that information will be removed from our files. If we have knowledge that any information we have belongs to a minor, that information will be removed as soon as we are aware of it.
Policy Updates
This policy is in effect as of August 2023. We reserve the right to update or change this policy as needed at any time, so it is a good idea to read this policy or note any changes. In order to keep you aware of further changes, we will notify you by placing a notification on our websites or notify you via the email you provided.
Your use and continued use of our Services will represent your consent to this Privacy Policy and any updates or changes to it.
Other Provisions as Required by Law
We do our best to make sure we are current with the privacy policies and regulations, as new things are added all the time.
If you feel that we are not abiding by this privacy policy or see where this policy needs updating or revision, you should contact us immediately via telephone at 800-851-8239 or via email at customerservice@ottawadentallab.com.
